Privacy Policy

1. Introduction

SOL Business Consultant Pty Ltd is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). We are not affiliated with the NDIS Commission or any government agency.

2. Information We Collect

Personal Information

Full name, email, phone number
Date of birth (if applicable)
ABN or ACN

Business & Company Information

Company name, ABN, ACN, industry type
Business address and contact details
Financial information (if provided)

Payment & Financial Information

Credit/debit card details (via Stripe, secure processing)
Payment transaction history
Invoice details

Service Delivery Information

Enquiry details and uploaded files
Communication records (emails, calls)
NDIS registration documents

3. How We Use Your Information

Service Delivery — provide NDIS, bookkeeping, training, website, and accounting services
Payment Processing — manage payments, invoices, subscriptions via Stripe
Customer Support — respond to enquiries and provide technical support
Compliance & Legal — meet tax, NDIS, and regulatory requirements
Business Analytics — understand service usage and improve offerings
Marketing & Communication — send service updates and newsletters (with consent)
Fraud Prevention — detect unauthorized access and security threats

4. Information Sharing & Disclosure

We do NOT sell, trade, or rent your personal information.

Service Providers: Stripe (payments), email providers, cloud hosting, NDIS Commission, ATO, accounting partners

Legal & Regulatory: Government agencies (ATO, ASIC, NDIS Commission) as required by law

Business Transfers: In case of acquisition, we will notify you

5. Data Security & Encryption

End-to-End Encryption — TLS 1.2+ for all data transmission
Secure Payment — Stripe’s PCI-DSS compliant platform; no card data stored
Role-Based Access Control — only authorized staff access data
Secure File Storage — encrypted servers (AES-256)
Regular Security Audits — periodic reviews and penetration testing
Access Logging — all sensitive data access monitored

6. Cookies & Tracking

Our website uses cookies to remember your session, track performance, and deliver personalized content. You can disable cookies via browser settings.

7. Data Retention

Active clients: Duration of service + 7 years | Inactive clients: Up to 3 years then deleted | Payment records: 7 years | Marketing: Until unsubscribe